TSM Survey 2025
Results of the Tenants' Satisfaction Measures Survey 2025
Islington Community Housing Co-Operative
Survey was posted to 123 tenants.
Total number of responses - 30
Responses as a percentage - 24%
Note - the following responses are recorded as a percentage of the total received for each question.
Summary of responses to section 1
The MC will look further at these results and use the responses to help inform future decision making. While the feedback is helpful, it would be more beneficial to have received a higher level of responses. Going forward, we will consider how to make the survey more accessible to ensure a higher turnout.
We have high levels of satisfaction in maintenance, repairs, consultation and communication; unfortunately, the survey has also flagged up that a fifth of respondents were fairly or very dissatisfied with how the Co-op responds to antisocial behaviour. This is something that we will seek to work within our community to improve.
86% of people responded positively being very or fairly satisfied with all aspects of ICHC provision of housing and repairs. Pleasingly, 92% of people who have had a repair in the last 12 months were fairly or very satisfied with the overall repairs service. We are glad to report that 92% of tenants reported that they felt the Co-op listens to their views and acts upon them. 80% of people felt fairly or very satisfied that ICHC keeps them informed on matters that are important to them, and 88% agree or strongly agree with the statement ‘ICHC treats me fairly and with respect’. While 65% of people were fairly or very satisfied with ICHC's approach to handling antisocial behaviour, there may be room for improvement, as 22% were fairly or very dissatisfied.